# Ajmer Division Tops Indian Railways in Complaint Resolution for January 2025

City: All · Posted: 3 Feb

In January 2025, the Ajmer Division achieved the first position in the entire Indian Railways for resolving passenger complaints through the Rail Madad portal. The division received a minimum unsatisfactory feedback of just 9.96% and maximum excellent feedback of 76.01%, marking the best score in the entire railway network. The Rail Madad portal is a service provided by Indian Railways to address passenger complaints through online, app, or SMS channels. Source: DB

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