Ajmer Division Tops Indian Railways in Complaint Resolution for January 2025

In January 2025, the Ajmer Division achieved the first position in the entire Indian Railways for resolving passenger complaints through the Rail Madad portal. The division received a minimum unsatisfactory feedback of just 9.96% and maximum excellent feedback of 76.01%, marking the best score in the entire railway network. The Rail Madad portal is a service provided by Indian Railways to address passenger complaints through online, app, or SMS channels. Source: DB